Still at your side during the COVID-19 health emergency

No. There is currently no impact to our logistics or supply chain as a result of COVID-19.

Yes. Mallinckrodt has a documented preparedness plan that guides our response to natural disasters and other crisis situations. We rely on close communication with our customers. We are monitoring the impact of COVID-19, and responding with appropriate inventory and supplies to meet patient and customer demand during this current situation.

Mallinckrodt maintains a sufficient supply of THERAKOS^TM Photopheresis Instruments, CELLEX^TM kits and UVADEX^TM and we are in constant communication with our supply chain partners to meet expected demand. If you wish to discuss your inventory needs at any time, you can speak to Therakos Customer Services.

CELLEX^TM kits are manufactured in a controlled environment (class 8 clean room) and our manufacturing facilities follow multiple device manufacturing standards. In addition, all CELLEX^TM kits are sterilised prior to delivery to customers. In addition, across our operations, we are focused on adhering to the rigorous, documented guidelines that we have in place to minimise contamination. Some examples include, but are not limited to, training on Good Manufacturing Practices and wearing personal protective equipment when handling medical devices.

• Across our operations, we remain focused on adhering to approved guidelines published by recognised bodies such as the Center for Disease Control (CDC) and World Health Organization (WHO).
• We have specific protocols in place to mitigate the spread of infectious viruses and pathogens.
• All members of our staff have been trained on and adhere to workplace standards and wear the appropriate personal protective equipment (PPE) when managing equipment.
• Mallinckrodt service centre staff have been trained on disinfection procedures for their work area.

These documents are confidential and not available for distribution.

Mallinckrodt is supporting its customers through our dedicated Customer, Clinical and Technical Services teams.

For any query related to a treatment or device functioning, our Clinical and Technical team is available Mon-Fri from 8.00-17.00 (GMT+1). Please refer to the top section of this page for contact details.
The Clinical and Technical teams will evaluate all requests for urgent training and critical technical interventions on a case-by-case basis and will support you on-site where necessary to help ensure patient access to therapy. In order to access your department, we will ask you to check and confirm if your Hospital policies allow vendor access and the associated conditions. On-site technical interventions will be scheduled in line with any local regulation for travel and work restriction.

For any administrative query related to product ordering, supply or invoicing, our dedicated multilingual Customer Service team is available Mon-Fri from 9.00-18.00 (GMT+1). Please refer to the top section of this page for contact details.

We ask you to continue to follow the cleaning procedures listed in the operator manual and your centre’s cleaning policy.
The CELLEX^TM kit is for single use and should be disposed of after each treatment using the centre’s routine practice for disposal of potentially contaminated material.